Parcel transportation insurance and abnormal reporting process:

All packages and products include international shipping insurance. To protect your rights, please be sure to inspect the product upon signing for it. If you encounter any product that is damaged, defective, mis-shipped, out of stock, or not matching your order, please take photos for evidence and contact our customer service team immediately. We will arrange a replacement or refund your payment to your original payment account, depending on the circumstances.

return policy:

All products we offer are brand new. To ensure hygiene and safety, we do not accept returns of health supplements, food, skin care products, cosmetics, etc. due to personal dissatisfaction once they are shipped, unless there are quality issues or shipping damage.

Circumstances where returns are not accepted include:

The product has been opened or used

Product damage caused by human factors, such as stains, malfunctions, wear, scratches, dirt, etc.

The product packaging is damaged or incomplete, or accessories are missing

If the product does not meet the return conditions, it will not be returned.

Out of stock and order processing:

If the ordered goods are out of stock and cannot be delivered within the estimated time, we reserve the right to modify or cancel the order and refund the payment to your original card or payment account.